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23/06/2021

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Chatbots: Is comparing the unit price of retained service enough?

According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...

Customer service bots: how to coexist and collaborate with human agents?

Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...

How chatbots increase your customer retention

According to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...