According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
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Specialists in complex conversational bots
Get to know Sovran better
Sometimes, we don't want to talk to anyone, we just want to solve our problem through online support without having to wait. If you've ever used or spoken to a bot over the phone or chat from a company, then you know what Sovran does and, perhaps, you've even talked to one of our bots?
Complex chat and voice bots
Who are we?
With proprietary technology and methodology, we are specialists in creating customer service bots with complex dialogues, using our unique knowledge base.
We operate as an Omnichannel Hub by connecting multiple service channels to the customer's platforms and systems, integrating natively into our architecture.
What inspires us
Why do we do what we do?
Our mission
We create amazing robots to evolve the conversation with your customer, tying our success to yours.
Our vision
We aim to be a reference in developing the most effective conversational bots in the world.
Business model
Who already knows the benefits of digital service through bots.
Personalize to have better control.
You have access to our dashboard to monitor your bot in real-time. Here, you can configure, customize, and export data to ensure you don't miss any interactions from our chatbot or voicebot.
It is possible to control integrations and digital service information in a simple, intuitive, and very practical way for your daily operations.
Complex voice bots
The most efficient customer service bots
We are specialists in providing customer service solutions with artificial intelligence in complex dialogues for conversational bots.
What can we do for you?
A team of leaders
The founders invested in building a management team capable of leading the business through the next phase of growth.
Walter Battistetti
Co-founder and CEO of Sovran since it started as an Italian company, forming BlueLab in 2008. He has spent over 21 years in the voice recognition industry and began developing the technology behind Sovran after experiencing firsthand the limitations resulting from common machine learning methodologies applied to speech recognition.
Giovanni Andreani
Giovanni is a co-founder and the IT & R&D Director of Sovran. He has been instrumental in developing the technology and trade secrets that give Sovran an edge over every other VB provider in the industry today. Prior to Sovran, Giovanni worked at AT&T Shannon Labs in Florham Park (New Jersey, USA) as a researcher, focusing on natural language, advanced dialogue systems, and grammar design. He also collaborated on various R&D projects with the University of Edinburgh, Berkeley ISCI, and TecnoMarche Scientific Park. Additionally, he was involved in the development of an advanced VB help desk system that was presented to the Institute of Electrical and Electronics Engineers (IEEE). He is fluent in Italian and English, and holds a master's degree in Telecommunications Engineering from the University of Rome, as well as a specialization degree in Audio-Visual Processing and Information Technology from the CEFRIEL Research Centre in Milan.
Pierluigi Ghiani
Chief Operating Officer of Sovran, Pierluigi Ghiani brings over 25 years of experience in customer care, telemarketing, and telesales. As Co-CEO and Co-Founder of Smart Contact, he demonstrated leadership in strategic operations, securing major deals, and driving value creation. With expertise in Telco and Utility markets, Pierluigi specializes in call center operations and process automation. His commitment to user-centric innovation ensures Sovran delivers operational excellence and transformative client solutions.
Patrick Blackman Sphaier
Patrick, Co-Founder and CTO of Sovran, drives the definition and execution of IT strategies aligned with the company’s goals, while leading the R&D team. With a degree in Mechanical Engineering and a Master’s in Computer Science, specializing in Artificial Intelligence for Natural Language Processing, Patrick brings a strong technical foundation to his role. His career includes key technical positions at Unisys Brazil, Banco BBM, Datamec, Contax, and Tata. An experienced sailor with two transoceanic crossings, Patrick combines strategic vision with a passion for innovation and exploration.
Leandro Novis
Leandro Novis, CEO of Sovran Brazil, brings over 25 years of experience in IT and strategic consulting, with a career at global leaders such as Deloitte, Wipro, and Softtek. Among numerous large-scale and complex projects he has led, a standout achievement is expanding an IT operation from USD 1 MM to USD 60 MM in annual revenue, scaling the team to over 300 employees and consistently surpassing EBITDA targets for over a decade. Leandro developed technology businesses for leading Brazilian companies in energy, telecom, finance, and industry. With global experience, he holds a Computer Science degree and certifications from FGV and Harvard.
Marcelo Luiz Arakaki
Marcelo Luiz Arakaki is a Co-founder of Sovran, responsible for the methodologies of design, construction, and evolution of bots, as well as defining performance indicators. He holds a degree in Electronic Engineering from the Instituto Tecnológico de Aeronáutica (ITA) and has six postgraduate degrees in Administration and Technology. Additionally, he is self-taught in Applied Psycholinguistics and Knowledge Modeling.