Sovran Blog

Good, there’s no shortage of reasons. But, before those, let’s present some revealing numbers about customer and company ...

With the advancement of technology, companies are paying attention to innovations to start or boost their digital transformat...

Today, customers have more and more options when it comes to buying a product or service. These same customers, more demandin...

The modern consumer is increasingly demanding and immediate. Therefore, a conversational bot that doesn’t understand the us...

Customer Experience (CX), or Client Experience in English, can be considered one of the "buzzwords" within companies striving...

In 2020, the bot market was valued at $17.1 billion, with projections to reach $102.2 billion by 2026, according to data from...