Sovran Blog

Customer service bots have become popular among small, medium, and large companies because they automate customer service, re...

Speech is the most common means of human communication, defined as the expression of thoughts and feelings through the articu...

According to Gartner, in 2021, 15% of all customer service interactions will be completed using Artificial Intelligence—wit...

The Concept of Chatbots A chatbot is a customer service bot capable of conducting human-like interactions and conversations ...

Customer service bots are conversational robots, also known as chatbots (for text) and voicebots (for voice), capable of inte...

Every customer service bot, whether a chatbot or voicebot, should have performance indicators, or KPIs (Key Performance Indic...