According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
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Solution for text-based customer service
Chatbots for customer service
Natural conversations and understanding the language used by your customers – this is what the chatbot can do: ensure a humanized service. It is also possible to integrate chat platforms, CRM, and legacy systems at no additional cost.
Orquestração nativa
The same amazing experience across all channels
Our chatbot combines various solutions to provide comprehensive and personalized service for your customers.
Multichannel capability
The chatbot is adaptable to all your channels: phone, chat, WhatsApp, Messenger, Alexa.
Omniexperience
Have the same voice to communicate and speak the same way across all channels.
Business rules
Context management, recency, "red flags," etc., everything can be applied to your bot.
Customer journey
The bot is developed to adapt to the customer's moment in their purchasing journey.
Real-time monitoring
Generation of CDR (Call Detail Record) to feed BI areas and also dashboards.
Collaborative transfer
CTI integration, for the connection between computers and telephony, to facilitate EPS.
Customized chatbots
Dedicated team for your chatbot
We have a team of specialists in different areas who are market leaders in chatbot creation. Everything to ensure the development of complete chatbots tailored to your needs.
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Benefits of chatbots
Why invest in chatbots for customer service?
Optimizing customer service with chatbots is not a passing trend. Alexa, Siri, and Cortana are examples of Artificial Intelligences that make life easier for their users.
Chatbots handle simpler requests and only forward cases that require a human touch to your team. This reduces costs, speeds up service, and prevents your company – and, most importantly, your customers – from wasting time.
How do we do it?
How do we develop your chatbot for customer service?
We analyze your business model and how your customers behave, then combine this with our methodology and exclusive technologies to develop the chatbot's structure.
Only then are we able to create a chatbot that meets both your expectations and those of your customers.
Possible integrations
Where your chatbot can operate
It is possible to apply your text chatbot to serve all your platforms without major adaptations required.
Website
A website chatbot provides automated service for websites, meaning that at any time, your customer can chat with your bot to resolve any issues or difficulties.
App
The chatbot for apps is ideal for answering questions and solving problems while your user is using your app. Automated service for apps can help reduce the dropout rate.
Facebook messenger
Many customers turn to social media to communicate with companies. The chat for Facebook Messenger is an excellent solution to ensure comprehensive service across all your channels.
The WhatsApp chatbot ensures 24/7 service for your customers with full integration with your other chatbot service platforms.
Telegram, Slack and Teams
The chatbot for Telegram, Slack, and Teams can also be used as a professional tool for internal notifications and to improve your team's communication, whether at a regional, national, or global level.
Manage your bot
Omnichannel orchestrator
The orchestrator ensures that your chatbot operates efficiently across all channels, adapting to each medium for the best customer service.