Our digital agents improve customer service performance: they reduce response times, cut operating costs and lighten the load on teams, while offering simpler, smoother and more satisfying experiences.
We put the customer at the center of every project phase, integrating tailor-made solutions that make a difference. This is the strength of our model: customer-centric, measurable, replicable.
Behind every project we develop, there are concrete and measurable results. Reduced response times, cost optimization, greater efficiency of support teams, and more satisfied customers: this is what our projects make possible. Discover some of the figures that speak for us.
Sky
Products:
Voice AI Agent
Channels:
Voice
Objectives:
Call centre for technical support, speaking to an operator and the finance department
of calls handled without human intervention
technical support calls per month
Comgas
In 2024, it won the Customer Centricity World Series as Best Customer Self-Service Project with Google.
Products:
Voice AI Agent
Channels:
Voice, website and WhatsApp
Objectives:
Customer Care
score in our satisfaction survey
interactions per month
Decathlon
Products:
Text AI Agent
Channels:
Website and WhatsApp
Objectives:
After-sales customer care
NPS points
of tickets handled by humans
IDI Istituto Dermopatico dell’Immacolata
Products:
Voice and Text AI Agent
Channels:
Voice, website and WhatsApp
Objectives:
E2E appointment management and FAQ
calls handled
bookings handled autonomously
Certisign
Products:
Voice AI Agents
Channels:
Voice
Objectives:
Full-service call centre
of calls handled without human intervention
technical support calls per month
Technology, user experience and a customer-centric approach come together to create virtual agents that automate service, improve the experience and reduce costs.
We've already done it for many companies, and we can do it for you too.
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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