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    Chatbots: Is comparing the unit price of retained service enough?

    According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...

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    Customer service bots: how to coexist and collaborate with human agents?

    Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...

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    How chatbots increase your customer retention

    According to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...

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