Automated digital chatbot and voicebot service

Automated digital chatbot and voicebot service

Give your company a voice

Automated digital chatbot and voicebot services are Sovran's specialty. We help improve Customer Experience through highly complex conversational robots to automate customer service across all your channels.

Why voice and chat bots?

Chatbot and voicebot improve customer experience with your brand

The service by bots goes beyond the dialog with customers.

Robô retenção
85%
Retention

Our bots have a high rate of call retention, without needing to forward the call.

FCR Resolução média
90%
FCR (average resolution)

High answer resolution rate on the first call.

Clientes promotores
+ de 50%
Promoter customers

Second average of our customers through NPS survey.

Melhorias CX e redução de custos
Improvements: CX and cost reduction

Improve the quality of your service, your customers' experience and reduce your operation costs.

Resolva tudo com uma boa conversa

Customer service through a well-developed chatbot

Solve everything with a good conversation

Did you know that it is possible to solve almost all of your customer services through a well-developed chatbot? This reduces costs, downtime and improves your customer's experience. That's Sovran's mission: to develop complex customer service bots to be used across all channels of your business

Digital brainbot answering

Digital brainbot answering

Chatbot

Solution for text answering

The development of your chatbot goes much further, we created an omnichannel organism capable of serving, solving and retaining customers.

  • Real-time and configurable reporting.
  • Contextual memory stores and learns the context of the conversation.
  • Adaptive dialogs, where the bot adapts and counter questions.
  • Mixed initiative to capture information that is missing during the service.
  • Polarizer to transcribe service into text and correct possible errors.
  • Hybrid engine that combines linguistic learning with machine learning.

Digital brainbot answering

Voicebot

Solution for audio assistance

Even your voicebot can appear more and more human, efficient and improve your company's Customer Experience.

  • Real-time and configurable reporting.
  • Contextual memory stores and learns the context of the conversation.
  • Adaptive dialogs, where the bot adapts and counter questions.
  • Mixed initiative to capture information that is missing during the service.
  • Polarizer to transcribe service into text and correct possible errors.
  • Hybrid engine that combines linguistic learning with machine learning.
Solution for audio assistance

Manage your bot

Design tools

The development of your chatbot goes much further, we created an omnichannel organization capable of meeting, solving and retaining customers.

Customize for better control

Customize for better control

Even your voicebot can appear more and more human, efficient and improve your company's Customer Experience.

  • You have access to our dashboard to monitor your bot in real time.
  • Here, you can configure, customize and export data so you don't miss any of our chatbot or voicebot interactions.
  • It is possible to control the integrations and information of your BrainBot digital service in a simple, intuitive and very practical way for your daily life.

Cases

Who already knows the benefits of digital service by bot.

Cases
Cases
Cases

Customize for better control

You have access to our dashboard to monitor your bot in real time. Here, you can configure, customize and export data so you don't miss any of our chatbot or voicebot interactions.

It is possible to control the integrations and information of your BrainBot digital service in a simple, intuitive and very practical way for your daily life.