Give your
company
a voice
We orchestrate Virtual Assistants capable of managing complex flows, on every channel and in real time.Faster, more human, more effective: they improve the customer experience, reduce operating costs and increase satisfaction.
Because a good conversation is the beginning of great service.Discover what Sovran AI can do for you
Reduce operating costs and waiting times, increase first contact resolutions and create more satisfying relationships. Our AI Agents understand natural language, integrate with your systems and work in synergy with your team.
Objective: listen, resolve, retain.
Our AI Agents keep the user engaged throughout the entire conversation, managing the service independently and without the need for escalation.
Requests are resolved on first contact, significantly reducing the load on the contact centre.
Improve service quality, optimise processes and cut costs: automation becomes a competitive advantage.
Over half of users assisted say they are satisfied and would recommend the service.
We design customised conversational solutions built around your needs, goals and processes.
We work for results, not technology.
Millions of interactions, one AI.
Discover how to automate every Telco touchpoint.
Tracking, returns, offers: AI that never sleeps.
Optimise your online shop's customer service.
Appointments and reports? AI takes care of your patients.
Digitise healthcare.
Payments, plans and after-sales requests in one click.
Offer automated financial advice.
Sovran AI develops advanced virtual agents to transform customer service into a smooth, efficient and humanised experience. Our products automate interactions and guarantee a service that is always available across all channels.
A voice assistant that understands natural language, even with background noise.It manages multiple areas simultaneously, offering 24-hour telephone assistance.
Natural conversations and advanced language comprehension, with easy integration between all touchpoints and legacy systems, for fast and effective service.Understands complex intents, solves problems and improves the experience.
Coordinates agents with different skills, connects channels and platforms, recognises customer intent and builds personalised journeys.All in real time, with continuous learning and native CRM integration.
Your team, powered by AI.Suggests responses, fills in forms and trains agents in real time.Improve every conversation, every time.
Measure service quality, compare performance and improve every interaction with real data and constantly updated KPIs.
Prevent churn, discover upsell opportunities, and optimise processes.A predictive engine that turns data into action.
Operating costs are reduced, service quality is consistent, KPIs improve.
Certisign
Products:
Voice AI Agents
Channels:
Voice
Objectives:
Full-service call centre
of calls handled without human intervention
technical support calls per month
Decathlon
Products:
Text AI Agent
Channels:
Website and WhatsApp
Objectives:
After-sales customer care
NPS points
of tickets handled by humans
Comgas
In 2024, it won the Customer Centricity World Series as Best Customer Self-Service Project with Google.
Products:
Voice AI Agent
Channels:
Voice, website and WhatsApp
Objectives:
Customer Care
score in our satisfaction survey
interactions per month
Sky
Products:
Voice AI Agent
Channels:
Voice
Objectives:
Call centre for technical support, speaking to an operator and the finance department
of calls handled without human intervention
technical support calls per month
IDI Istituto Dermopatico dell’Immacolata
Products:
Voice and Text AI Agent
Channels:
Voice, website and WhatsApp
Objectives:
E2E appointment management and FAQ
calls handled
bookings handled autonomously
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
© Sovran AI. Automazione del servizio clienti | Chatbot e Voicebot. All rights reserved.
